Terms of Service

§ 2 Registration and Account

(1) Use of the Platform requires the creation of a user account. Registration is only permitted for persons aged 16 or older.

(2) The user is obliged to provide truthful and complete information during registration and to keep this information up to date.

(3) Each user may only create one account. Sharing login credentials with third parties is prohibited.

(4) The user is responsible for the security of their account and must protect their access from unauthorized use. In case of suspected unauthorized use, the Provider must be notified immediately.

(5) The Provider reserves the right to suspend or delete accounts in case of violations of these Terms.

§ 3 Service Description

(1) The Platform offers the following features:

(2) The Provider strives for high platform availability but does not guarantee uninterrupted accessibility. Maintenance work and technical disruptions may lead to temporary limitations.

§ 4 AI Services and Automated Processing

(1) The user acknowledges that:

• Conversation partners in the Dialog Trainer are AI-controlled systems and not real persons.
• Conversation partner voices are synthetically generated (text-to-speech).
• Avatar images are AI-generated and do not depict real persons.
• Feedback and ratings are automatically created by AI and do not replace professional advice.
• Voice recordings in the Dialog Trainer are transmitted to AI services (Mistral AI, and OpenAI as fallback) for processing.
• Pitch and volume analysis measures technical speech characteristics (variation, consistency, clarity) and does not perform emotion recognition.

(2) AI-generated content (feedback, ratings, conversation responses) serves exclusively for training purposes. The Provider assumes no liability for the accuracy or completeness of AI-generated content.

(3) The processing of user data by AI services is governed by our Privacy Policy.

§ 5 User Obligations

(1) The user agrees to use the Platform only for lawful purposes and in compliance with applicable laws.

(2) In particular, the user is prohibited from:

• Distributing unlawful, offensive, discriminatory, or otherwise objectionable content via the Platform.
• Using the Platform to spread malware or conduct cyber attacks.
• Circumventing or manipulating the Platform's technical safeguards (reverse engineering).
• Using the Platform in a manner that impairs its operation or security.
• Collecting, storing, or processing third-party personal data without the consent of the affected person.
• Presenting AI-generated content as one's own professional advice.

(3) In case of violations of these obligations, the Provider reserves the right to restrict or suspend access to the Platform.

§ 6 Intellectual Property and Copyright

(1) All rights to the Platform, including software, design, texts, graphics, and logos, belong to the Provider or its licensors. Use of the Platform does not constitute a transfer of intellectual property rights.

(2) The user retains all rights to their own content (recordings, texts, uploaded files). By uploading, the user grants the Provider a simple, revocable right of use insofar as this is necessary for the provision of Platform services.

(3) AI-generated content (feedback, rating texts, avatar images, synthetic voices) is not subject to the user's copyright. The user may use such content within the scope of their personal use.

§ 7 Liability and Warranty

(1) The Provider is fully liable for damages arising from injury to life, body, or health based on intentional or negligent breach of duty, as well as for damages based on intent or gross negligence.

(2) In cases of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, contract-typical damage.

(3) The Provider assumes no warranty for:

• The accuracy, completeness, or suitability of AI-generated feedback and ratings.
• Uninterrupted availability of the Platform.
• Achieving specific learning or training outcomes.
• Error-free operation of speech recognition and analysis.

(4) Liability under the Product Liability Act remains unaffected.

§ 8 Data Protection

(1) The processing of personal data is governed by our Privacy Policy and is carried out in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

(2) The user consents to the processing of their data by the AI service providers named in the Privacy Policy (Mistral AI, OpenAI, Microsoft Azure), insofar as this is necessary for the provision of Platform services.

(3) For information about the use of cookies, please refer to our Cookie Policy.

§ 9 Term and Termination

(1) The usage agreement is concluded for an indefinite period and may be terminated by either party at any time without stating reasons.

(2) The user may delete their account at any time in the app settings or request deletion via email to info@immblend.de.

(3) Upon account deletion, all personal data of the user will be permanently deleted within 30 days, unless statutory retention obligations apply.

(4) The Provider may terminate the agreement for cause without notice, particularly in the event of violations of § 5 of these Terms.

(5) §§ 6, 7, and 8 shall survive termination of the agreement.

§ 10 Changes to the Terms

(1) The Provider reserves the right to amend these Terms at any time. Changes will be communicated to the user by email or by notice upon next login.

(2) If the user does not object to the amended Terms within four weeks of receiving the change notification, the amended Terms shall be deemed accepted. The change notification will specifically draw attention to the right to object and its legal consequences.

§ 11 Governing Law and Dispute Resolution

(1) The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes arising from or in connection with this agreement is, to the extent legally permissible, Bamberg, Germany.

(3) The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final Provisions

(1) Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a valid provision shall be deemed agreed upon that most closely achieves the economic purpose of the invalid provision.

(2) No oral side agreements exist. Amendments and supplements to these Terms require written form.

Last updated: June 2026